When managers receive a harassment complaint, how they respond is critical for avoiding even more difficult situations. In a recent webinar, business and employment law attorney Jennifer Kearns had advice for managers about how to respond to a harassment complaint.
Healthcare organizations benefit when their performance management systems align with organizational goals. Our recent Webinar discussed the payoff in terms of accountability, employee satisfaction, employee engagement, etc.
Compensation is key to achieving critical business outcomes: engagement, retention, and increased performance. It pays to have more frequent conversations around compensation, as well as actual compensation increase that occurs outside the annual review process.
Patient access is the gateway not only to your system but also to your revenue cycle; the importance of our colleagues who are sitting at the front desks, who are taking scheduling calls, increases exponentially.
Healthcare organizations understand that they need to evaluate competency, the demonstration of appropriate knowledge, skills, and behaviors in a clinical setting. Competency Programs involve validating the multiple facets of any identified, required competency.
In a recent HealthStream webinar, How to Banish the Bully Who Wreaks Havoc in Healthcare, Linda Leekley, CEO and founder of In the Know, offers ten ways to embrace civility at work, including her secret weapon phrase, ‘Up until now.’
In a recent HealthStream webinar, How to Banish the Bully Who Wreaks Havoc in Healthcare, Linda Leekley, CEO and founder of In the Know, points out numerous benefits of workplace civility training for healthcare organizations—for patients and the organizations themselves.
Compliance with government regulations and ethical concerns demand that healthcare institutions and researchers diligently disclose every conflict of interest (COI). Organizations must take steps develop a management and mitigation plan that prevents biased medical decision-making.
Nurse residency programs offer a much-needed opportunity for new nurses to transition to roles in specialized areas. To be accredited demonstrates innovation or exemplary practice.
Developing caregivers to provide high-quality CPR should include regular training and measurement-based feedback. One training solution may be to adopt a NASCAR style approach—training the team to perform like a pit crew.
We are also approaching a situation where millennials will make up the largest percentage of the healthcare workforce, bringing a new focus to the future of care.
Nurses can have an especially difficult time balancing work and personal life because of the increased amount of physical and emotional stress that nurses experience.
In a recent conversation about nurse residency programs, HealthStream’s Kimberly Herold, Director of Professional Development Pathways, and Kimberley Guthrie, Senior Pathways Engagement Coach, spoke about the value of accreditation.
Most reports on the opioid crisis in America focus on individuals who receive a prescription for an opioid pain killer and then become a victim of opioid dependence. But what about the issue of dependence that occurs within the walls of the hospital, connected to Drug Diversion?
The combination of an aging nursing population and not enough new nurses coming in to fill those roles plays a large part in today’s nursing shortage. With this nursing shortage there will come a shortage of nurse leaders.
On average, hospitals have 30% of all claims denied and an average of 35% of these denied claims are attributed to inaccurate patient identification or inaccurate/incomplete patient information.
If the amount of opioids prescribed per year were averaged out over each person living in the U.S., everyone would get about a two-week supply. What should clinicians and CMS do?
How can we protect nurses? A frequent answer is simply safety in numbers through adequate staffing, but thoughtful design of the patient care environment is also a key to prevention.
Many organizations fail at vertical and horizontal alignment of goals, leaving employees confused as to what is expected of them, resulting in a lack of engagement in organizational goals and lack of positive outcomes.
The move to outpatient dominance requires that leaders adopt a new mindset when thinking about how healthcare is delivered. Following are several trends that may help advance your thinking and inform decision-making in your organization.
